Custom AI Voicemail Agent
Every call answered, even after hours.
An AI voice agent that answers your calls when your team cannot, in your practice's name, and hands every caller to your team with a clean message. Its personality is customized to your practice, so it sounds like you, not like a phone menu.
Your practice's voice. Our team's expertise.
After-hours call · Example
AnsweredLip filler consult
Saturday · 8:47 PM
- Greeted in your name8:47 PM
- Booking link texted8:49 PM
- Message sent to team8:50 PM
24/7
Never voicemail
26%
of calls from potential customers go unanswered
2%
of those callers leave a voicemail
85%
of healthcare consumers would switch to a competitor that responds faster
Sources: Invoca 2021; Invoca survey, May 2026
The problem
The call comes in when nobody can pick up.
A new patient chose your number out of the options in front of them. Then this happens.
Evenings and weekends
The office is closed and the caller still wants an answer tonight.
Holidays and days off
The days your team is away and nobody is at the desk.
A screened call
The caller's phone may screen a number it does not know, so calling back later often goes nowhere.
What it does
One job, done the same way every time.
Greets by name
It answers in your practice's name, says it is an AI, and gives the recording notice.
Answers from your facts
Services, hours, comfort options, consultation policy and rewards, exactly as you gave them to us.
Offers your booking link
With the caller's clear yes, it texts your link so they pick their own time.
Takes a clean message
Name, number, what they want and when they prefer a callback, passed to your team with the recording.
Anything it does not have in front of it, it says so and passes the question to your team. It never makes outbound calls.
A sample call, after hours
Hear how a call flows.
Example, not a recording. The practice, the caller and the details are made up.
Agent
Thanks for calling Willow & Sage Aesthetics. The office is closed right now, but I'm Ellie, an AI booking assistant, and I can help you get started or take a message for the team. This call may be recorded. What can I do for you?Caller
Hi. I'm thinking about lip filler, but I'm nervous about needles. Do you do consultations?Agent
We do, and it's a good way to talk it through with the provider. We also offer numbing cream and cooling for comfort. Would you like the booking link by text?Caller
Yes, please.Agent
Of course. What's your first name?Caller
Dana. And my number is 555, 555, 0142.Agent
Thanks, Dana. Is it okay to text that number?Caller
Yes.Agent
I'm sending that now. When would be a good time for the team to call you back?Caller
Tomorrow afternoon.Agent
Got it, I'll note that afternoon works best. The team will follow up when the office opens. Anything else I can help with?What your team receives
Caller
Dana, (555) 555-0142
Interested in
Lip filler consultation
Comfort
Mentioned needle nerves
Booking link
Texted, with the caller's okay
Callback preference
Tomorrow afternoon (a preference, not a promised time)
Also included
A short summary and the recording
Made to sound like you
Customized to your practice and its personality.
This is not a generic phone bot. We build your agent from your practice's own details and shape its personality to match the way you talk to patients, from warm and nurturing to polished and clinical.
- Tone of voice, greeting, and pacing set to match your brand
- Trained on your services, hours, comfort options, and policies
- Answers the way your front desk would, in your practice's name
- Updated as your specials, providers, and preferences change
Your agent's personality
ExampleWillow & Sage Aesthetics
Built-in boundaries
Clear lines it will not cross.
No medical advice
Clinical questions are noted for your provider, never answered by the agent.
Emergencies go to 911
If a caller describes an emergency, it tells them to call 911 right away and does not try to book.
No health history
It does not ask for or write down health history, medications or photos. Only the topic.
No card numbers
It never takes a card, bank number or ID number. Payment details belong on your booking page.
Your records stay yours
It never books inside your records and never promises an appointment time. It sends your link.
No prices, no promises
It does not quote prices or promise a callback time. Pricing is for your team or your booking page.
It tells every caller it is an AI, and the greeting includes a recording notice. Recording rules vary by state, so please check them with your counsel; we will show you exactly how your agent is set up.
Protected by design
Protected from runaway calls and spam.
Settings applied when your agent is built, so unwanted calls do not turn into surprise usage.
A maximum call length
Every call has a set maximum length, so no single call can run on and on.
It hangs up on machines
If a voicemail machine or a phone menu picks up, the agent hangs up automatically instead of talking to it.
It stays on the job
It will not be talked into repeating words, reciting recipes or playing games. It is there to book and take messages.
These settings are how your agent is configured. They reduce unwanted usage; they are not a guarantee against every unwanted call.
Setup
Keep your number. Nothing changes for patients.
Your patients keep calling the number they already know, and your website, Google listing and booking page stay as they are.
- 1
Add us as a user
On your phone account, add Social Glow as a user with permission to manage call routing. We are happy to stay on the line while you do it.
- 2
We confirm and route
You tell us your carrier and number. We confirm access from our side and turn call routing on.
- 3
Calls reach the agent
Calls your team cannot get to are answered by your agent, and your team follows up from the message.
Prefer forwarding? Forward your main line to a number we give you instead. Many office phone systems allow either one.
We never ask for a password by email or text. Security codes your carrier texts you stay between you and your carrier.
Call it. Play the patient.
Hear it before any patient does.
- 01
Call the number
It answers right away, says it is an AI, and tells you the line may be recorded.
- 02
Be a patient
It plays an assistant at a made-up med spa. Ask what a real patient would, like nerves about needles or whether consultations cost anything.
- 03
Hear the hand-off
Notice how it asks for your name, number and callback preference, one question at a time.
The demo line
Call from any phone, any time, and experience the voice agent exactly the way your after-hours callers would.
Call 978-652-3334Live demo line
Investment
Simple, and quoted for your practice.
Everything below is quoted for your practice. Final terms are in your agreement.
Monthly
Your voice agent, answering in your practice's name, with a summary and recording of every call.
Setup
Building the agent from your practice details, connecting your phone, and test calls with you.
Included usage credit
Call usage included each month. What happens past the credit is written into your agreement.
Available on its own or as part of Appointment Setting.
From signed agreement to live
Live within 30 days of kickoff.
Kickoff is the day the agreement and Business Associate Agreement are signed and the first payment is in. Test plan ready by day 21. Live 30 days after kickoff, or sooner.
- Day 1
Kickoff
Agreement signed, first payment received, kickoff call. The build starts.
- First weeks
Connect and build
We build your agent from your practice details and connect your phone line.
- Before launch
Test calls
You call it and hear it answer as your practice, before any patient does.
- Go live
Answering calls
Your agent starts answering as soon as it is ready.
Timing depends on how quickly your practice details and phone access arrive. Go-live can be sooner when they come quickly.
FAQ
Common questions
Does it replace my phone number or my booking page?
No. Your patients keep calling the number they already know, and your website, Google listing, and booking page stay exactly as they are. The agent only answers the calls your team cannot get to.
What does it do with a caller?
It greets them in your practice's name, answers questions from the facts you give us, offers your booking link by text with the caller's okay, and takes a clean message with name, number, and callback preference for your team.
Does it give medical advice or take payments?
Never. Clinical questions are noted for your provider, emergencies are directed to 911, and it never takes card numbers, health history, or photos.
Do callers know it is an AI?
Yes. It tells every caller it is an AI, and the greeting includes a recording notice. Recording rules vary by state, so check them with your counsel; we will show you exactly how your agent is set up.
Can I hear it before I decide?
Yes. Call the live demo line at 978-652-3334 from any phone, any time, and play the patient.
How long does it take to go live?
Kickoff is the day the agreement is signed and the first payment is in. Your test plan is ready by day 21, and your agent is live within 30 days of kickoff, or sooner.
Is it available on its own?
Yes. The voice agent is offered as a standalone service or as part of Appointment Setting.
Every call answered in your practice's name.
Which after-hours calls would you most want answered first: evenings, weekends, or holidays?