Appointment Handling
Every lead answered. More patients booked.
Our trained Patient Experience Specialists respond to your leads within minutes, qualify patients, and book them directly into your calendar, so no inquiry slips through the cracks.
The problem
Leads go cold while your team is busy.
Most practices lose patients because leads wait hours or days for a callback, the front desk is busy with patients in the office, and past patients are never invited back. Speed to lead matters: the first practice to respond usually wins the booking.
What's included
Your dedicated booking team
Speed to lead
New inbound leads are contacted within 5 minutes during business hours.
Inbound call coverage
When your front desk is busy, calls route to your dedicated specialist instead of voicemail.
Patient reactivation
We reach out to inactive patients and invite them back for treatments and follow-up care.
Specials and promotions
We call qualifying patients about your current offers, updated monthly.
Qualified bookings
Patients are screened using your treatment-specific contraindications before they're booked.
Booked into your system
Appointments go straight into your existing scheduling software, with notes where your team needs them.
Missed appointment recovery
Patients who no-show are contacted to reschedule.
Full visibility
A dashboard with call recordings, transcripts, quality scores, and booking results.
How it works
Four simple steps
- 1
Onboarding
We learn your treatments, pricing, providers, specials, and booking rules.
- 2
Setup
We connect to your scheduling system and set up call routing.
- 3
We get to work
Your specialist handles inbound leads, follow-ups, and reactivation.
- 4
You see results
Track every call and booking in your dashboard.
Who it's for
Built for busy aesthetic practices
Built for med spas and aesthetic practices that want more booked appointments without hiring and training more front desk staff. Available on its own or alongside our social media and content packages.
FAQ
Common questions
Do you work with my scheduling software?
We work with most aesthetic CRMs and EMRs and confirm compatibility during your discovery call.
Who is calling my patients?
A trained Patient Experience Specialist with aesthetics consultation experience, using your approved pricing, talking points, and escalation protocols.
Will you give medical advice?
No. Medical questions are always routed to your practice.
Can I add this to my current Social Glow Collective package?
Yes, it works as a standalone service or as an add-on.
Content that glows. Calendars that grow.
Let's talk about how many more patients your practice could be booking.